As the use of home service robots becomes more prevalent in households, the significance of trust in Human-Robot Interaction (HRI) is increasingly crucial for their acceptance and effectiveness. This study conducts a survey review with the aim of enhancing understanding and insights into trust within human-robot interactions, particularly focusing on home service robots.
The paper delves into various aspects such as the definition of trust, its dimensions across diverse disciplines, factors influencing trust, and methods used to assess trust in human-robot interactions. Through an analysis of existing research, the study sheds light on the dynamic nature of trust, emphasizing the importance of robot reliability, transparency, predictability, and social interaction in shaping users’ trust perceptions.
Moreover, the paper examines different approaches to measuring trust, including self-report questionnaires, behavioral and physiological metrics, and multimodal assessments, while also identifying areas lacking standardization and real-time evaluation. Additionally, ethical considerations, cultural impacts, and the long-term establishment of trust in home service robots are also addressed.
By consolidating insights from interdisciplinary studies, the paper aims to offer valuable information for both academic and research communities, as well as practical applications. It seeks to guide future research endeavors and steer the creation of trustworthy, adaptable, and user-centric home service robots that seamlessly integrate into daily life.
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