The integration of home service robots into household settings is on the rise, prompting a growing need to understand and enhance trust in Human-Robot Interaction (HRI) for these robots to be accepted and effective. This article delves into a survey review that seeks to delve into trust in human-robot interaction, primarily focusing on home service robots. Through an examination of various studies, the paper explores the concept of trust, its dimensions from different disciplinary viewpoints, factors that influence it, and the methods used to evaluate trust in human-robot interaction.
The dynamic nature of trust is also scrutinized, underscoring the significance of robot reliability, transparency, predictability, and social engagement in shaping how users perceive these interactions. Moreover, the article discusses existing methods for measuring trust, such as self-report questionnaires, behavioral and physiological metrics, and multimodal assessments, while pointing out areas lacking in standardization and real-time assessment. Ethical considerations and cultural influences, as well as the long-term development of trust in home service robots, are also touched upon.
By consolidating findings from diverse fields of study, the paper aims to provide valuable insights for both academia and research communities, as well as practical applications. It also aims to guide future studies and influence the creation of dependable, adaptable, and user-centric home service robots that seamlessly integrate into daily life.
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